In case you've ever had a cloud hosting account in the past or you have dealt with any other online service, you're probably well aware from your personal experience that for some things it's better to speak with a live person over the phone instead of exchange tickets or emails. If you want to learn more about a particular service before you decide to buy it or if something small-scale has to be made, for example, it'll be easier and a lot faster to get it done live. When you have the option to talk with representatives over the phone, it is also very likely that you are dealing with an actual hosting supplier, not a reseller. The level of support that you will get by phone may differ between different companies - from common issues to expert tech support. Generally most suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech issues are resolved via email and tickets.

Phone Support in Cloud Hosting

We know that being able to talk with a live agent is rather important, for that reason we have three support lines worldwide (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours a day. In case you consider buying one of our cloud hosting, for instance, you can give us a call and find out more about our solutions prior to ordering in order to make sure that we cover all system requirements for your sites. After the purchase, you'll be able to contact us about any kind of sales and billing troubles you may have, or receive any kind of general or basic technical information that you need. We have tried to find the balance between phone and ticket support, so for entirely technical matters you will have to use the ticketing system, that will help you follow the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours a day as a part of the support services for each and every semi-dedicated server package that we offer. Considering that some issues are more difficult and time-consuming, you'll have to open a support ticket in case you come across such a problem, but for all billing, general or minor tech issues you can always phone us and we will assist you immediately in order to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our top-notch cloud platform or you can get any other general information about our semi-dedicated solutions. We now have local numbers in the United States of America, the UK and Australia plus a global number, so that you can call the one which is closer to your region.