If you’ve purchased a hosting package and you’ve got certain questions regarding a particular function/feature, or if you’ve experienced some problem and you need assistance, you should be able to get in touch with the respective support staff. All hosting companies use a ticketing system regardless of whether they offer other means of contacting them aside from it or not, since the most efficient way to solve an issue most often is to post a ticket. This communication method makes the responses sent by both sides simple to track and permits the technical support staff representatives to escalate the case in the event that, for example, a sysadmin needs to step in. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will have to have no less than two separate accounts to touch base with the tech support staff and to actually administer the hosting space. Constantly switching from one account to the other can be a drag, not to mention the fact that it takes lots of time for the vast majority of hosting companies to answer the tickets themselves.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with plenty of other web hosting companies, the support ticket system that we’re using with our cloud hosting is an essential part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to remember several log-in names and passwords, since you will be able to manage both your tickets and the hosting account itself from one single location. So, if you’ve got an enquiry or come across a complication, you can touch base with our support team representatives momentarily. Our system includes a smart search functionality. This goes to say that even in case you’ve opened plenty of tickets through the years, you will be able to find the one that you need without much effort. In addition, you can check knowledge base suggestions for troubleshooting commonly experienced issues.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was created with the notion that you should be able to manage everything connected to your account in one place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or bump into a challenge, you can contact our client service staff members on the spur of the moment without having to sign in to an entirely different interface. You can browse through your web files or check different settings in your account while you send a new ticket or read the answer to an old one. In case you have a myriad of tickets and you’d like to find a specific one, you can resort to the clever search option, which is available in the Help section. We will make sure you obtain a reply in no more than an hour regardless of the essence of your inquiry or problem.