Being able to get in touch with your cloud hosting supplier whenever you have any type of questions or experience any problems is important and how quickly they will answer back and take action is crucial, particularly if your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are an easy way to identify genuine providers from resellers. The latter in most cases reply only to email messages or support tickets and you'll need to wait for a day or maybe more to receive an answer. In case your issue calls for a few responses, you may end up losing several days in order to get a problem solved. When you use an authentic and reliable hosting supplier, you will be in a position to connect with the support anytime and receive a timely reply no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

All our cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our services before you make an order or you're an existing client and you have any question or some issue, you're able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical issues or any issues that need longer time to investigate and fix. Unlike various other web hosting suppliers, our trouble tickets come with a warranted max reply time of only 1 hour, so whatever your issue is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get prompt support, in particular when your site is not working as it should be for some reason. Our semi-dedicated servers come with 24/7 customer and technical support, so in case something comes up, you can use various ways to let us know - telephone line with a few local numbers internationally, live chat, email messages and tickets. The first two choices are for billing, pre-sales and common issues, so in case you do not have an account yet, for example, you are able to receive extra details about our services, or we can assist you with less demanding tech matters. The next two options are for solely tech issues or everything that's more time-consuming since it is much easier follow the conversation between you and our tech support team. The warranted max reply time for them is only an hour, the actual one - 15-20 min, so you will not need to wait for an entire day to receive support as you may need to do when using the services of other service providers.

24/7 Customer Support in VPS Servers

In case you buy a VPS server through us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local phone numbers in the USA, the United Kingdom and Australia along with a live chat service. When you're a current customer and you want assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a support ticket through your billing account or you'll be able to send an e-mail and we'll take care of the problem and send you an answer within 1 hour. The answer time is guaranteed 24/7, including holidays and weekends, but for many issues it takes a maximum of half an hour to receive support. The support service covers the VPS plus all of the pre-installed software it comes with, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone if you run an entire server, that's why every single dedicated server that we supply comes with 24/7 support with 1-hour answer time warranty whatever the issue. This service is totally free for all the issues with the server or the software that was installed from our administrators through the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing area or you could send an e-mail, and the actual reply time for either rarely exceeds 30 mins since we have administrators available 24x7. If you want general info about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you can take advantage of our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to include to your server package from your billing Control Panel.