Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We offer a 60 min response warranty for every trouble ticket or email that you send to our client service team. We will speedily reply to all common questions and forward the issue to our sysadmins in case any additional assistance is needed. If you make use of our Managed Services package, we’ll execute any of the included server management tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Quality Help Desk Service

  • Our client support staff will be available to you 24/7 should you need help working with our Web Site Control Panel or with any of the applications that we install on your behalf on the dedicated hosting server. What is more if you require assistance with all the day–to–day administration tasks on your dedicated hosting server, you can take a look at our Managed Services package, which includes data backup hard disk storage space, weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated server is equipped with our charge–free Web Site Control Panel, which features a circumstantial knowledge base and a collection of how–to video tutorials. Whenever you require help while working with the Web Site Control Panel, just push the Videos or Help buttons situated in the upper right corner.